Privacy Policy

2.1 Personal Information

We may collect the following personal information:

• Email address and account credentials
• Name and contact information
• Payment and billing information
• Profile information and preferences
• Communication records with our support team

2.2 Usage Data

We automatically collect certain information when you use our service:

• API usage patterns and request data
• Log entries and error reports from your applications
• Notification delivery status and preferences
• IP addresses and device information
• Browser type and operating system
• Pages visited and time spent on our platform

2.3 Third-Party Integrations

When you connect third-party services (like Discord or Alertzy), we may receive information from these platforms as permitted by their respective privacy policies and your authorization.

We use the collected information for the following purposes:

• Provide and maintain our API logging services
• Process and deliver notifications to your specified channels
• Analyze usage patterns to improve our platform
• Provide customer support and respond to inquiries
• Send important service updates and announcements
• Process payments and manage billing
• Detect and prevent fraud or abuse
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party providers who assist us in operating our platform (payment processors, hosting providers, analytics services)
• Notification Channels: With Discord, Alertzy, and other notification services you configure to deliver your alerts
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after deactivation
• Log Data: Retained for up to 90 days unless you have a premium plan with extended retention
• Payment Information: Retained as required by accounting and tax laws
• Communication Records: Retained for customer support and service improvement purposes

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.